Regalideas Smart Privacy Policy
Our Privacy Policy was updated on May 20, 2018 and will take effect on May 25, 2018. We have revamped the Privacy Policy front and back so that from this date onwards, this Privacy Policy will be able to provide details about how we manage the personal information you disclose when using Regalideas Smart products and services.
Please read our privacy policy carefully and let us know if you have any questions.
This Privacy Policy describes how Regal ideas inc and its affiliates (hereinafter referred to as "Regalideas" , "we" or "us") collect, use, disclose, process, and protect the information you provide to us through the Regalideas Smart app when using our products or services. If we ask you to provide certain information in order to verify your identity when using Regalideas Smart products or services, we will use this information in strict accordance with this Privacy Policy and/or our User Terms and Conditions.
In this Privacy Policy, some proper nouns are defined as follows:
User Personal Information: It means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information Regalideas has access about that individual, hereinafter referred to as "personal information".
Smart terminal: It refers to a terminal product that is manufactured by a hardware manufacturer and has an Internet access function, data transmission capability, and a human-computer interaction interface, including a smart home appliance, a smart wearer, and an intelligent environment purification device. This specifically refers to the smart terminals you purchase and use.
What information is collected, and how we use it
Types of information collected
In order to provide our services to you we will ask you for personal information that is necessary for us to successfully provide those services. If you do not provide us with this personal information, we may not be able to provide our products or services to you.
We will only collect the information that is necessary for its specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. We may collect the following types of information (which may or may not be personal information):
· Information you provide to us or upload: we may collect personal information you provide to us, like your name, mobile phone number, email address, Regalideas Smart account information (e.g. your security related information, name, birthday, gender), or data you may sync with the device you use to access the Regalideas Smart, information used to create your account or related to your account setup on the Regalideas Smart, devices you add or information that you send, and feedback.
Information related to the handheld device terminal or your SIM card: we may collect information related to the operation of the Regalideas Smart handheld device terminal. For example, IMEI number, IMSI number, the version of your operating system, manufacturing information about your device, model name, and network operator. We may also collect information about the device associated with your account. For example, MAC address, DID, network status of the device (IP/network signal), and the version of your firmware.
· Information we designate that is about you: We may collect and use content such as information related to your Regalideas Smart account.
· Location information (only for specific services/functionalities): various types of information on your location. For example, region, country code, city code, mobile network code, mobile country code, cell identity, district name, longitude and latitude information, time zone settings, language settings.
Log information: information related to your use of certain functions, apps and websites. For example, cookies and other anonymous identifier technologies, IP address, network request information, temporary messaging history, standard system logs, and crash information.
· Account credentials: information related to your account credentials. For example, password, password security questions and answers, etc.
How this personal information can be used
Personal information is collected for providing services and / or products to you, and legal compliance on our part under applicable laws. You hereby consent that we may process and disclose personal information to our affiliated companies (which are in the communications, social media, technology and cloud businesses), Third Party Service Providers (defined below) for the purposes stated in this Privacy Policy.
We may use personal information for the following purposes:
· Providing, processing, maintaining, improving, and developing our goods and/or services to you, and services provided through your device or by Regalideas Smart.
· Communication with you about your device, service, or any general queries, such as updates, device firmware/software updates, customer support, related information, and notices)
· Analyzing and developing statistical on use of our products and services to better improve our products and services.
· Storing and maintaining about you for our business operations or legal obligations.
· Providing local services without communicating with our servers.
Here are more details on how we use your information (which may include personal information):
· Setting up your Regalideas Smart Account. Personal information collected when creating a Regalideas Smart Account on our web sites or through our smart device is used for creating the personal Regalideas Smart Account and profile page for the user.
· Providing location-based services. When using Regalideas Smart and accessing Regalideas Smart devices, we may use information about your location to determine the time zone of the device. This will ensure that the device accurately displays the correct time and login service area. It will also optimize user experience by providing services such as advance activation of the corresponding device at a time set by the user. You can turn off this feature at any time by going to device settings or by discontinuing your use of this application.
· Accessing devices. The authenticity of devices that are operated through the app must be verified. We therefore need to confirm the legal identity of the device by consulting the factory MAC and DID information. In addition, in order to connect the device to the network, it will need to be configured through the app. During configuration, you must enter the corresponding Wi-Fi name and password. This information will only be used to connect the device to the network. The Wi-Fi and password data you enter will be encrypted and stored locally on your device; it will not be uploaded to the server. In addition, you can access the device and delete this information at any time. We also need to analyze the device's IP and network signal in order to determine the optimal network connection method. This will ensure the stability of the device network.
· Display of device status. This allows you to view the status of the device remotely that you can check at any time whether or not the device is running.
· Setting up automated tasks. The event information reported by your device (this information comes from the device you have added. The specific information that can be set depends on the scope of your privacy authorization for the device. Every added device will provide the Privacy Policy terms for the provider of that device, which you may then choose to agree with) can be used to create your own, personalized automated tasks.
· Providing push services. Account numbers and IMEI Numbers will also be used for the Regalideas Smart push service, which sends device notifications to the user. You can turn off this feature at any time by changing the preferences listed under "Message Settings."
· Collecting user feedback. The feedback you choose to provide is extremely valuable, as it helps us improve the services provided by Regalideas Smart. In order to track your feedback, Regalideas Smart may use the personal information you provide to contact you and to keep records.
· Sending notifications. We may occasionally use your personal information to send important notifications, for example, notifications about the status of device malfunctions; your customized device push notifications (which depend on what additional equipment you have purchased); and changes to our terms, conditions, and policies.
With whom we share your information?
We do not sell any personal information to third parties.
We may disclose your personal information to third parties (as defined below) in order to provide products or services that you have requested.
· Depending on the circumstances, we will provide certain personal information to partners who cooperate with Regalideas to provide products and services or help Regalideas marketing to customers. We will only share personal information with third parties for the purpose of providing or improving our products, services, and advertising; we will not share personal information with third parties for the purposes of third-party sales, and will not sell personal information. We are obliged to require the above partners to strictly abide by the confidentiality agreement and the requirements of the personal information protection policy.
· We may provide statistical information about your use of smart terminals to our partners in a timely manner. The above statistical information does not involve personal information such as your name, account number, password, telephone number, email, etc.
· If our partners expressly express to you the collected information and use of the information, and have obtained your consent, we can disclose your personal information to the three parties based on your permission. For the security of your personal information, we may desensitize or obscure your personal information and disclose it to third parties.
· We may need to disclose your personal information in accordance with the legal requirements of government agencies.
· If we determine that disclosure is justified in order to enforce our terms and conditions, protect our business or users, or design a significant public interest, we may disclose information about you.
· In the event of reorganization, merger or sale, we may transfer all personal information we collect to the relevant third party.
In the various situations described in this section, you can rest assured that Regalideas will only share your personal information based on your authorization. Your authorization for Regalideas will include various sub-processors that process your personal information. You should be aware that in any of the circumstances described below, when Regalideas shares your personal information with third-party service providers, Regalideas will comply with applicable local data protection laws by contracting third party practices and obligations. Regalideas guarantees that third-party service providers comply with the privacy standards applicable to them in your jurisdiction in a contractual manner.
Security commitment
Regalideas security measures
We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure, or other similar risks, we have put in place reasonable physical, electronic, and managerial procedures to protect the information we collect from you during your use of the Regalideas Smart app. We will take all appropriate measures to protect your personal information.
All of your personal information is stored on secure servers and protected in controlled facilities. We classify your data based on importance and sensitivity, and we guarantee that your personal information is always protected by the highest level of security. We also guarantee that employees and third-party service providers who provide products and services to you by accessing this information will be held under strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations. Similarly, we have special access control measures for cloud-based data storage. In summary, we regularly review our information collection, storage, and processing practices, including physical security measures taken in order to prevent any unauthorized access and use.
We will take all practicable steps to protect your personal information. You should, however, be aware that the use of the Internet is not entirely secure, and for this reason. Because of this, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
We will take upon the personal data breach, notifying the breach to relevant supervisory authority or under some circumstances, notifying the personal data breach to the data subjects by complying with applicable laws, including your local data protection legislation.
Retention policy
We retain information we collect about you as long as it is still needed for the purposes we obtained it or as long as it is needed to comply with applicable legal requirements or permissions. We shall cease to retain personal information, or remove the means by which the personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information. If further processing is for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes according to the applicable laws, the data can be further retained by Regalideas even if the further processing is incompatible with original purposes.
Accessing other features on your device
Our application may need to access certain features on your device, for example, Wi-Fi network status. This information is necessary for these applications to be able to run on your device and for you to be able to interact with them. You can close the application on your device at any time, or you can contact us at privacy@Regalideas.com to revoke your consent.
You have control over your personal information
Access, update, correct, erase or restrict processing your personal information
· You have the right to request access to and/or to correct any personal information we hold about you. When you update your personal information, you will be asked to verify your identity before your request is processed. Once we have a sufficient amount of information, we will be able to process your request to either access or make corrections to personal information. We will respond to your request within the time period specified by applicable data protection law.
· If you would like to request access to your personal data held by us or if you believe any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the email address below. Email: privacy@Regalideas.com.
· If you are a Europe Union user under General Data Protection Regulation (GDPR), you have the right to obtain from us the erasure of your personal information. We shall consider the grounds regarding your erasure request and take reasonable steps, including technical measures, if the grounds apply to GDPR.
· If you are a Europe Union user under GDPR, you have the right to obtain from us the restriction of processing your personal information. We shall consider the grounds regarding your restriction request. If the grounds apply to GDPR, we shall only process your personal information under applicable circumstances in GDPR and inform you before the restriction of processing is lifted.
· If you are a Europe Union user under GDPR, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
· If you are a Europe Union user under GDPR, you have the right to receive your personal information in a structured, commonly used format and transmit the information to another data controller.
· More details about the personal information in your Regalideas Smart Account can be accessed or changed by using your device to log into your account.
Deletion of information
During your use of the Regalideas Smart service, you can delete all of the following user information via “My-Personal Center-Logout Account”.
1. User account information
2. User device information
3. Device data information
4. Image/video information intercepted by the camera
5. Feedback information
6. Device grouping information
7. User scene (linkage) information
For users whose client version is earlier than 1.4, personal accounts can be disabled by contacting our customer service at privacy@Regalideas.com.
Miscellaneous
Order of priority
If you agree to an applicable user agreement, and if there is any inconsistency between the user agreement and this Privacy Policy, the user agreement will prevail.
Privacy Policy updates
We periodically review our Privacy Policy, and we may update it to reflect changes in our information practices. If we make a substantial change to this Privacy Policy, We will notify you by email (using the email address specified in your account), by releasing a notice in the Regalideas Smart app, or by contacting you via your mobile device. This will allow you to understand what information we collect and how we use it. These kinds of changes to this Privacy Policy will be effective starting on the date specified in the notice or on the website. We recommend that you visit this page regularly for the latest information on our privacy practices. Your continued use of products and of website, cell phone and/or any other device-based services will be deemed as your acceptance of the updated Privacy Policy. If we collect additional personal information from you, or if we wish to use or reveal your personal information for a new purpose, we will once again seek your consent.
If you are Europe Union user under GDPR, Regalideas will provide systematic approach to manage personal data deeply engages our people, management processes and information systems by applying a risk management methodology. According to the GDPR, for instance, (1)Regalideas set up a Data Protection Officer (DPO) in charge the data protection, and the contact of DPO is dpo@Regalideas.com; (2) procedure like data protection impact assessment (DPIA).
Legal application and jurisdiction
This Policy is formulated in accordance with the laws of the People's Republic of China.
Contact us
If you have any questions or feedback regarding this Privacy Policy, or if you have any questions regarding Regalideas collection, use, or disclosure of your personal information, please contact us：privacy@Regalideas.com